No Fear

A client called me several years ago with a spectacular idea for his marketing program. “I love it!” I said. “It’s fresh, it’s different, it’s relevant to your customers, and it’s testable. Let me know how the CMO likes it!” He grew silent on the line. And then said quietly, “Um, could you bring the […]

Brand & Technology: Together at Last

“Let’s go shopping after Thanksgiving dinner!” said the text from Aunt Karen. Black Friday shopping with my family in Philadelphia a few weeks ago resulted in an experience where a sticky brand message was powered by technology to define marketing success. The brand messaging was amplified by television and mobile to generate new customer acquisition. […]

There’s a dinosaur loose in E-commerce land!!

Ecommerce has been changing at digital speed since it showed up in the marketing world 25 years ago. Print marketing has taken 100 years to evolve from the early days of newspaper to magazines, then to direct mail and finally catalogs. Catalog circulation is the sturdy bedrock art of targeting what records to mail, when […]

What Is a Chief Marketing Technologist?

“Marketing is rapidly becoming one of the most technology-dependent functions in business.” In 2012, consulting firm Gartner predicted that by 2017, a company’s chief marketing officer will be spending more on technology than its chief information officer.” (Harvard Business Review, July-August 2014) Wow, technology expense as a variable marketing cost is quite a concept! It […]

Marketers are People Too!

There are parts of marketing that are more scientific, like response analysis, strategic planning and tactical execution. Then, there are parts of marketing that are about people’s behavior, “people” usually being limited to consumers and customers. Guess what? Marketers are people too, and in our data driven world, we often overlook how those accountable for […]

Behind the Curtain: A look at the people and departments responsible for marketing data

Over the past season, we have been looking at many data-driven elements, including the data itself and the processes that are involved in analysis and reporting. However, a simple, often-overlooked, but key part of the whole process is the people who work with the data. Different people are involved across so many parts of the […]